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JF Associates Organisation LTD Complaints Policy
 
COMPLAINTS POLICY 
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. 
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. 
As soon as the works are completed and/or your product has been collected by you or delivered by us you will be asked to inspect the work/condition to ensure everything has been carried out to our usual high standards before signing to agree the works are complete and you are satisfied.
 
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so that we can understand and explain/rectify any problems as soon as possible. 
 
Our Procedure
 
Either call us on 01865 361660
 
 
Or write to us at Unit 7 & 8 The Boundary, Wheatley Road,  Garsington, Oxford, OX44 9EJ 
 
(please request proof of receipt if posting)
 
 
Or email us service@jfa.org.uk
We will respond within 2 working days of receiving your complaint.
 
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted traders in the first instance on 0117 456 6031.

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